Bug reports, suggestions, data requests — we read and reply to every message.
This is the fastest way to reach us. We are a small studio, so replies come from a person rather than a support system — usually within a couple of days.
| Topic | What to include |
|---|---|
| Bug report | What happened, what you expected, your device and browser, and roughly which round you were on |
| Feature suggestion | What you would like and why — a sentence is plenty |
| Data deletion | Send from the Google account you signed in with, and say whether you want cloud progress, leaderboard entry, or both removed |
| Purchase problem | What you bought, roughly when, and the Google account used. Refunds are handled by Google Play, but tell us first — we may be able to fix it directly |
| Press / business | What you need and by when. Screenshots, logos and the feature graphic are available on request |
Bug reports are the most useful thing you can send us, and a good one takes about thirty seconds to write. The most helpful details, in order of usefulness:
If the game showed an error message, a screenshot of it is worth more than a description.
You can ask us to delete your cloud progress and leaderboard entry at any time. Email us from the Google account you signed in with and we will remove it, normally within a few days and always within thirty.
If you have been playing as a guest, there is nothing for us to delete — your data only ever existed on your device. Clearing your browser or app data removes it immediately.
Full details of what we store and why are in the privacy policy.
Mass Interactive Games is an independent studio. Candy Mass is built with plain HTML, CSS and JavaScript — no game engine — and released on the web and on Google Play.
If you are building something similar and have a question about how a particular part works, ask. We are happy to talk about it, and there is more detail in the post about building without an engine.
| Type | Typical reply |
|---|---|
| Bug reports | 1–3 days |
| Data deletion requests | 1–3 days, actioned within 30 |
| Suggestions | Read immediately, replied to when we can |
| Press and business | 2–5 days |
Looking for something quicker? The FAQ answers most common questions, and the how to play guide covers everything about the game itself.