Frequently Asked Questions

Is Candy Mass free?

Yes. The full game is free to play, with no energy system, no timers and no limits on how much you can play. There is an optional one-time purchase that removes ads, but nothing in the game is locked behind it.

Do I need an account to play?

No. You can play as a guest straight away, and all missions, baskets and rounds work normally. Signing in with Google is optional and only adds cloud sync between devices.

Does it work offline?

Yes. Once the game has loaded once, it runs entirely offline from your device. The leaderboard and cloud save naturally need a connection, but everything else works without one.

What devices does it run on?

Any reasonably modern Android phone or tablet, and any desktop browser. The game is small and runs on older and lower-end phones. It is designed for portrait orientation.

How do I control the basket?

Touch and drag anywhere on the screen on a phone, or move your mouse on a computer. Arrow keys also work on desktop. There is no catch button — the basket catches automatically.

Why did I lose a life?

Two things cost a life: candy falling past your basket, and catching a bomb. Missing a bomb costs nothing — let those fall.

What are bonus rounds?

Every few rounds you get a bonus round where you must catch one specific item and avoid everything else. Catching a decoy resets your bonus progress but does not cost a life.

What is the difference between the baskets?

None, functionally. All fifteen baskets catch exactly the same. They are cosmetic, so pick whichever you like the look of.

How do I earn coins?

By finishing rounds and bonus rounds, and from a free daily spin. Coins unlock baskets early — otherwise baskets unlock by reaching certain rounds.

What do missions do?

Missions are optional long-running goals that pay out coins when completed. Ignoring them changes nothing about how the game plays.

Is the game too easy or too hard for me?

Difficulty rises slowly rather than in steps. If a round feels hard, it is usually the round before a bonus round — those are designed to be a short, calmer change of pace.

How is my progress saved?

Automatically, on your device, whether or not you sign in. If you sign in with Google, progress also syncs to the cloud so it follows you between devices.

I cleared my browser data and lost my progress. Can it be recovered?

If you were signed in with Google, yes — sign in again and your cloud progress is restored automatically. If you were playing as a guest, the local data is gone and cannot be recovered, because it only ever existed on your device.

Can I play on two devices at once?

Yes, if you sign in on both. Progress syncs through the cloud, and your best score is kept as the higher of the two.

Does the leaderboard show my email?

No. The leaderboard shows your Google display name, your best score and your best round. Your email address is stored for your account but is never shown to other players.

What ads are in the game?

Two kinds. Optional rewarded ads, which only play if you choose to watch one in exchange for an in-game bonus, and interstitial ads shown at natural breaks between rounds — never while you are actively playing.

How do I remove ads?

There is a one-time "Remove Ads" purchase in the game's settings. It removes interstitial ads permanently. Rewarded ads remain available but grant their bonus instantly without playing anything.

I paid to remove ads. Do I need to pay again on a new phone?

No. The purchase is tied to your Google account and is restored automatically when you sign in or reinstall the app.

Can I get a refund?

Purchases are handled by Google Play, so refunds go through Google Play's standard refund process. If something has gone wrong, email us first and we will try to sort it out directly.

What data does the game collect?

If you play as a guest, essentially nothing leaves your device. If you sign in with Google, your display name, email address, game progress and best score are stored in Google Firebase so they can sync. Advertising partners collect device and advertising identifiers to serve ads. The full details are in our privacy policy.

How do I delete my data?

Email us at massinteractivegames@gmail.com from the address you signed in with, and we will delete your cloud progress and leaderboard entry. If you are playing as a guest, clearing your browser or app data removes everything immediately.

Can I opt out of personalised ads?

Yes. On Android, open Settings → Privacy → Ads to reset or delete your advertising ID and opt out of personalised advertising.

The game is not loading or is stuck on a black screen.

Try a full reload first — pull down to refresh in the browser, or close and reopen the app. If you are using the Android app and it stays stuck, clearing the app's cache from your phone's settings usually fixes it.

There is no sound.

Check the sound toggle in the game's top bar, and make sure your phone is not in silent mode. Some browsers block audio until you have interacted with the page once, so tapping the screen usually resolves it.

The sign-in button is not working.

This is almost always a cookie or pop-up blocker. Allow third-party cookies for the site, or try signing in again — on mobile the game automatically switches from a pop-up to a full-page redirect. If it still fails, try a different browser.

I found a bug. Where do I report it?

Email massinteractivegames@gmail.com with a short description and, if you can, what device and browser you were using. Every report is read.