Summary

How to request deletion

To delete your Candy Mass account and the data associated with it, send an email to massinteractivegames@gmail.com with the subject line “Delete my account”.

1. Send the email from the Google account you signed in with. This is how we confirm the request is yours.
2. Tell us whether you want everything deleted, or only your leaderboard entry, or only your cloud progress.
3. We reply to confirm we have received the request.
4. We delete the data within 30 days and reply again when it is done. In practice this usually takes 1–3 days.

If you played as a guest and never signed in, there is nothing for us to delete — your data only ever existed on your own device. Clearing your app or browser data removes it immediately and permanently.

What is deleted

When you request full account deletion, we delete all of the following from our systems:

• Your account record — display name, email address and Firebase user identifier.
• Your cloud save — current level, score, coins, unlocked baskets and mission progress.
• Your leaderboard entry — your display name, best score and best level, removed from the public leaderboard.
• Purchase records linked to your account — the record of whether you purchased “Remove Ads”.

After deletion these are gone permanently. We do not keep a backup copy, and we cannot restore your progress afterwards.

What is kept, and for how long

A small amount of data is retained after account deletion, for the reasons below.

Data	Retention	Reason
Purchase and transaction records	As long as required by tax and accounting law	We are legally required to keep financial records. These are held by Google Play and are not stored by us directly.
Aggregated, non-identifying statistics	Indefinitely	Counts such as “total rounds played” contain no personal information and cannot be linked back to you.
Advertising identifiers held by Google	Governed by Google’s retention	Advertising data is collected by Google AdSense, not by us. See the privacy policy for details.

We do not retain your name, email address, game progress or leaderboard entry after a deletion request is completed.

Delete only part of your data

You do not have to delete your whole account. You can ask us to remove just one of these, and keep playing:

• Leaderboard entry only — your name and score disappear from the public leaderboard, but your progress is untouched.
• Cloud save only — your synced progress is deleted, but your device keeps its local copy until you clear app data.

Mention which one you want in your email.

Guest play

Candy Mass can be played entirely as a guest. If you never signed in with Google, no account exists and no data was ever sent to us. To remove everything, clear the app data on your device:

1. Open your phone’s Settings.
2. Go to Apps (or App management).
3. Find Candy Mass.
4. Tap Storage, then Clear data.

If you play in a browser instead, clearing site data for massgms.com has the same effect.

Related

• Privacy policy — what we collect and why
• FAQ — common questions about accounts and data
• Contact — reach us about anything else